Trust Line
Here you can safely and confidentially report violations of corporate standards
We believe that honesty and transparency are the foundation of trust and sustainable development. The reputation of a reliable, ethical and open partner is a key asset of the Company, which is why we maintain high standards of business conduct in all areas of our operations.
Report an incident
You can report possible violations related to the company's activities, including internal processes and interactions with partners. All reports are treated confidentially.
Such violations include:
- financial and audit violations
- harassment
- fraud and theft
- alcohol or drug abuse
- unsafe working conditions
- violations in dealing with counterparties
- other violations of corporate policies
Alternative channel
You can send a report via email:
We will review your report and respond as soon as possible.
IMPORTANT: Trust Line is intended exclusively for reporting violations of corporate policies.
For the following issues, please contact customer support:
- flight delays
- ticket purchase or refund
- baggage
- additional services
Contact the call center by phone:
+998 55 518 88 88Check request status
You can track the status of your request at any convenient time.
To log in, use the request number and access code that were issued upon submission.
Stages of request review:
1. Request registered
2. Request undergoing initial assessment
3. Verification / investigation in progress
4. Investigation completed
Results are provided after the investigation is completed.
Please note: reviewing a request may take up to 30 business days depending on the complexity of the situation.
Principle of good faith
We expect this resource to be used responsibly and in good faith.
Trust Line is not intended for:
- settling personal scores
- submitting deliberately false information
- unfounded accusations
About Trust Line
Trust Line is the official channel for submitting reports to OOO MY FREIGHTER, including all subsidiaries and affiliated companies.
All reports are reviewed in accordance with the company's internal policies and applicable legislation.
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